FAQ

01. What types of vehicles are available?

-We offer a fleet of luxurious vehicles, all of which are black in color. Our selection includes Sedans, SUVs, Limos and Vans. You can access our fleet here.


02. Am I able to request a particular vehicle type?

-Certainly! We are more than happy to accommodate your request for a specific type of vehicle to the best of our abilities.


03. Do you provide transportation services for special occasions?

-Absolutely! We offer transportation services for various special events, including Weddings, Proms, Birthdays, and more.


04. Can I bring alcohol or beverages on board?

-Yes, those who are 21 or older are allowed to bring alcohol and beverages on board, but please drink responsibly. (Alcohol is only allowed with Limousine Services)


05. Do you offer airport transportation services to Seatac or Paine Field?

-Yes, we provide airport transportation services to and from all airports in WA.


06. How much in advance should I make a reservation?

-We suggest making your reservation as early as possible to secure availability, particularly for special events and peak travel periods.


07. How can I make a reservation?

-You can make a reservation by calling our reservation center or booking online through our website here.


08. What payment methods do you accept?

-We accept all major credit cards, and all payments are processed online.


09. What is your cancellation policy?

-Our cancellation policy is detailed in our terms and conditions, but generally, cancellations made less than 24 hours before the scheduled pickup time will result in no refund.

Any hourly reservations canceled 72 hours or less prior to the pickup time will result in no refund.


10. What are the advantages of using a Black Diamond Luxury Limo Service over rideshare?

-When using our service, you will be assigned a professional chauffeur who will be in constant communication with you throughout your journey. Additionally, once your reservation is accepted, you are guaranteed a confirmed booking, providing peace of mind and reliability along with utmost comfort.


11. Do you travel to Canada?

-Yes we do, please give us a call while booking for Canada trips.


12. What happens if my flight comes early or late?

-We monitor your flight. It doesnt matter if it comes early or late, we will pick you up in time when you arrive.